GameDay Tickets Terms of Service

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use the Service as an Organizer. Purchasers must be at least 13 years old, or the age of majority in their jurisdiction, whichever is greater.

3.2 Organizer Accounts

Organizers must create an account and provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

By creating an Organizer account, you also accept and incorporate by reference the GameDay Tickets Data Processing Agreement (DPA), available at gamedaytickets.io/dpa, which governs our processing of personal information about your event attendees on your behalf.

3.3 Staff Accounts

Organizers may create staff credentials for employees or agents to operate the gate management application. Organizers are responsible for the actions of their staff members and for managing staff access, including revoking access when appropriate.

4.1 Payment Processing

All payments are processed through a third-party payment processor. By using the Service, you also agree to the terms applicable to that payment processing provider. GameDay Tickets does not directly process, store, or retain credit card numbers or sensitive payment data.

4.2 Platform Fees

Service Fees. GameDay Tickets may charge a service fee on ticket purchases. Service fees vary based on order size and related processing costs. The applicable fee is displayed at checkout before payment is submitted. All amounts shown at checkout are final for that transaction.

4.3 In-Person Payments

In-person payments accepted through Tap to Pay on iPhone are processed through our payment processing partner. Service fees apply to in-person payments using the same variable structure as online sales. The applicable fee is displayed at checkout before payment is submitted. In-person payment processing fees may differ from online rates.

4.4 Payouts

Organizer payouts are handled by the applicable payment provider according to the Organizer's account configuration. GameDay Tickets does not hold, escrow, or control Organizer funds.

4.5 Taxes

Organizers are solely responsible for determining and collecting any applicable taxes on ticket sales. GameDay Tickets does not calculate, collect, or remit taxes on behalf of Organizers.

5.1 Event Accuracy

Organizers are solely responsible for the accuracy and completeness of all event information, including but not limited to event name, date, time, location, description, and pricing.

5.2 Event Fulfillment

Organizers are solely responsible for the fulfillment of their events and all obligations to Purchasers, including providing the event experience as described, complying with all applicable local, state, and federal laws, and maintaining any required permits, licenses, or insurance.

5.3 Refund Policy

Refund policies are determined by each individual Organizer. Organizers must clearly communicate their refund policy to Purchasers. Platform service fees are non-refundable: when a refund is issued to a Purchaser, the Organizer's connected payment account is debited the refunded amount, and the platform fee collected at the time of sale is retained by GameDay Tickets. Refunds are processed by the Organizer or their authorized representative through the applicable payment tools. GameDay Tickets may, at its sole discretion, waive its platform fee on a specific refund as a goodwill accommodation; any such waiver is exceptional and does not modify this policy.

5.4 Compliance

Organizers must comply with all applicable laws, regulations, and industry standards, including but not limited to consumer protection laws, event safety regulations, and accessibility requirements.

6.1 Ticket Purchases

All ticket purchases are final and subject to the refund policy of the individual Organizer. Platform service fees included in your ticket price are non-refundable in the event of a refund. By completing a purchase, you agree to the Organizer's posted event terms and acknowledge that GameDay Tickets is not the event organizer.

6.2 Ticket Delivery

Tickets are delivered electronically via email and are accessible through the order confirmation link. Purchasers are responsible for presenting valid tickets (QR codes) at the event venue.

6.3 Transferability

Ticket transfer policies are determined by the individual Organizer.

7.1 In-Person Payment Acceptance

The GameDay Tickets iOS application supports Tap to Pay on iPhone for accepting contactless payments at event gates. This feature uses Apple's Tap to Pay on iPhone technology through our payment processing integration.

7.2 Accepted Payment Methods

Tap to Pay on iPhone accepts major contactless credit and debit cards (including Visa, Mastercard, American Express, and Discover) and NFC-enabled digital wallets (including Apple Pay and Google Pay), as supported from time to time by the underlying Stripe Terminal SDK and the issuer or network. The specific cards and wallets accepted may change as Stripe and Apple expand or modify the available payment methods. We do not separately list every supported payment instrument in these Terms.

7.3 Receipts

Customers who provide a phone number or email address at the point of sale will receive a digital receipt via SMS or email. Receipt delivery is provided as a convenience and is not guaranteed. Message and data rates may apply for SMS receipts. Customers consent to receive a transactional SMS receipt by voluntarily providing their phone number to the staff member at checkout.

7.4 Terms and Conditions

Use of Tap to Pay on iPhone is subject to Apple's Tap to Pay on iPhone Terms and Conditions, which must be accepted by an authorized representative of the Organizer before use.

8.1 Transactional Messages - In-Person Gate Receipts

SMS is used only for in-person sales made with our native iOS point-of-sale app (Tap to Pay on iPhone). After a staff member completes your purchase, the app shows a "Send receipt" screen offering Text, Email, or Skip. Choosing a text receipt is optional - you may choose Email or Skip and your purchase still completes; nothing is pre-checked or pre-filled. If you choose Text and enter your own mobile number, you agree to receive a single transactional SMS receipt for that purchase, containing your order total and a link to view your tickets. These are transactional messages only - we do not send marketing or promotional SMS. Message frequency is one message per purchase. Message and data rates may apply.

8.2 Online Purchases (Email Only)

When you purchase tickets online through an event page on gamedaytickets.io, we confirm your order and deliver your tickets by email. We do not collect a mobile number or send SMS for online purchases.

8.3 Opt-Out and Help

You may reply STOP to any SMS message at any time to opt out of future messages. Reply HELP for assistance. Standard opt-out keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) are honored automatically.

We do not share or sell mobile phone numbers or SMS opt-in consent to third parties or affiliates for marketing purposes.

8.4 No Sharing or Sale of Mobile Information

GameDay Tickets does not share, rent, sell, or otherwise disclose mobile phone numbers, SMS consent records, or opt-in data to third parties or affiliates for marketing or promotional purposes. Mobile numbers and consent records are used solely to deliver the transactional messages described in this section and to satisfy carrier and regulatory requirements through our messaging provider, Twilio Inc.

8.5 Carriers

SMS messages are delivered through third-party messaging providers and mobile carriers. GameDay Tickets is not responsible for delayed or undelivered messages due to provider or carrier issues.

9.1 Our Property

The Service, including its design, features, content, and underlying technology, is owned by GameDay Tickets LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

9.2 Your Content

Organizers retain ownership of their event content (names, descriptions, images). By posting content on the Service, you grant GameDay Tickets a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content solely in connection with providing the Service.

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Orange County, California. Either party may seek injunctive relief in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND GAMEDAY TICKETS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and GameDay Tickets each waive any right to a jury trial. You and GameDay Tickets agree that neither will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

If a court decides that applicable law precludes enforcement of any of this Section 14.3's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court. All other claims will be arbitrated.

15.1 Chargebacks

If a Purchaser initiates a chargeback, reversal, or payment dispute with their card issuer or bank, the Organizer is solely responsible for responding to and resolving the dispute. Funds associated with a successful chargeback, including any chargeback or dispute fees imposed by the payment processor (currently $15 per dispute charged by Stripe), will be deducted from the Organizer's connected account or offset against future sales. GameDay Tickets' platform fee remains non-refundable regardless of the chargeback outcome.

15.2 Event Cancellation, Postponement, or Rescheduling

If an Organizer cancels, postpones, or reschedules an event, the Organizer is solely responsible for notifying Purchasers and issuing refunds in accordance with the Organizer's refund policy. GameDay Tickets is not obligated to issue refunds on behalf of the Organizer and does not escrow Organizer funds. GameDay Tickets' service fees are non-refundable in the event of cancellation, postponement, or rescheduling. GameDay Tickets has no liability to any Purchaser for any loss, damage, or expense arising from an Organizer's cancellation, postponement, rescheduling, or failure to produce an event as described.

15.3 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms resulting from any cause beyond that party's reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergency, government orders or restrictions, war, terrorism, civil unrest, labor disputes, power or telecommunications failures, or third-party infrastructure outages. The affected party shall make reasonable efforts to resume performance as soon as practicable.